App support
How can we help?
Most problems can be resolved without sharing any personal, exam, or immigration information.
Microphone is unavailable
Open iOS Settings, find SELT Speak, and allow Microphone access. Recording remains optional: every practice can continue to the manual self-check without it.
Subscription access has not updated
In SELT Speak, open Settings and choose Restore Purchases. Confirm that the device uses the Apple Account that made the purchase. You can manage subscriptions in Apple Account settings.
Delete local practice history
Open SELT Speak Settings and choose Delete local progress. This removes the level, diagnostic summary, plan progress, and history from the device. It does not cancel a subscription.
Current test or immigration requirements
SELT Speak cannot determine which test or level a person must take. Check current official GOV.UK and approved-provider information before booking or applying.
Contact support
Please include the app version, iOS version, device model, and steps that reproduce the problem. Do not include passport details, payment details, recordings, or immigration documents.